Senior Instructional Designer
Scenario-based simulations, interactive product guides, system walkthroughs, and AI-powered practice tools for enterprise sales and customer-facing teams. 10+ years in telecom, financial services, retail, and defense.
Work Samples
Each project below is a fully interactive sample you can click through. They demonstrate different instructional design skills across the formats I work with every day.
A 5-scene interactive simulation where sales reps practice B2B discovery calls with a skeptical customer. Three choices per decision point, contextual coaching feedback, and a scored performance summary.
Try the simulation → | Read case studyA tabbed digital knowledge guide for a smartphone launch — model comparisons, feature breakdowns, selling tips, and customer Q&A.
View the guide → | Read case studyA guided walkthrough teaching CRM navigation with hotspot interactions, tooltips, and step-by-step progress tracking.
Try the walkthrough → | Read case studyAn AI-powered role-play tool where learners practice customer conversations and receive real-time coaching feedback after each exchange.
Try the coach → | Read case studyAn 8-question scenario-based assessment with targeted feedback, progress tracking, and pass/fail scoring. Designed for pre-launch product readiness certification.
Take the assessment → | Read case study